Stuck? Let’s get you out.
Questions, bug reports and purchase problems are all welcome.
Contact
Email us at privacy@netthoefel.it. We read everything and reply as soon as we can, usually within a few days.
Common questions
How do I restore my purchase?
Open the paywall (tap a locked district) and tap Restore purchase while signed in to the same Apple Account used to buy. Purchases are tied to your Apple Account, so they carry over to a new device.
I bought the game but districts are still locked.
Make sure you are online and signed in to the Apple Account used for the purchase, then quit and reopen the app. If it still does not unlock, email us with the date of purchase and the order number from Apple’s receipt.
Can I get a refund?
Refunds are handled by Apple, not by us. Visit Apple’s “Request a refund” page.
Is my progress backed up?
Progress is stored on your device only and is included in normal iOS device backups. It is not synced between devices.
I found a level that cannot be solved, or a bug.
Please let us know. Tell us the district and level number, the app version (Menu → About) and your iOS version, and what happened.
Legal
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